The program overview below is provisional and will be updated as planning proceeds. Please check this page regularly.

 

Sunday 2 December 2018

Pre-Conference Workshops

Workshops are an additional cost and are not included in the conference registration fee. 

0930 – 1100

Workshop Registration

Sidney Myer Asia Centre, University of Melbourne

Room 242 – Alice Hoy Building Room 226 – Alice Hoy Building
1100 – 1230

Kulumun Ako: Working with Indigenous students

Meegan Hall, Victoria University of Wellington

This workshop is designed for anyone who wants to develop their own cultural competence, or the cultural competence of their work team, to better engage with Indigenous students. It offers participants an opportunity to learn about Indigenous students in higher education and explore the meaning and importance of relevant Indigenous terms and concepts. Drawing on the ZePA model for language revitalisation (Higgins & Rewi 2014), participants will be invited to reflect on their own capacity and approach for working with Indigenous students. They will then develop a customised, research-based plan for increased engagement with Indigenous students at their institution. Participants will also consider some of the obstacles they may face, and identify effective strategies to mitigate them.

Successful Customer Outcomes: Understanding your students real needs and successful outcomes

James Dodkins, ROCKSTAR CX

*Understand your students as people, not statistics.
*Understand students positive and negative perceptions of your organisation and your service
*Understand the bigger picture for customers
*Understand the true start and end points of their journey
*Understand ‘needs’ instead of ‘wants’
*Re-define the ‘business you are in’
*Articulate a ‘Successful Customer Outcome’ that becomes a micro mission statement for an experience, product or service
1230 – 1330

Lunch

Alice Hoy Foyer, University of Melbourne

1330 – 1500

Workshop 1 continued…..

Kulumun Ako: Working with Indigenous students

Meegan Hall, Victoria University of Wellington

Workshop 2 continued….

‘Rules For Rockstars’

James Dodkins, ROCKSTAR CX

1300 – 1700

Conference Registration

Sidney Myer Asia Centre, University of Melbourne

1730 – 1930

Welcome Reception

Transit Rooftop Bar
Level 2, Transport Hotel, Federation Square, Swanston St & Flinders St Melbourne

Registration will also be available at the Welcome Reception
Remainder of evening at leisure

Monday 3 December 2018

0730 – 1700

Registration

Ground Floor, Sidney Myer Asia Centre, University of Melbourne

Opening Plenary Session

Carrillo Gantner Theatre, Sidney Myer Centre

Session Chair Orania Tokatlidis & Asha Sara
0845 – 0850

Welcome

Daniel Persaud & Orania Tokatlidis

0850 – 0900

Welcome to Country

Aunty Diane Kerr, Wurundjeri Elder

0900 – 0910

Official Conference Opening

Professor Richard James, Deputy Vice-Chancellor, University of Melbourne

0910 – 0915

Presidents Address

Dr Christie White, President, Australian & New Zealand Student Services Association Inc

0915 – 1000

‘Rules For Rockstars’

James Dodkins, ROCKSTAR CX

1000 – 1030

Morning Tea & Exhibition

Ground Floor, Sidney Myer Asia Centre, University of Melbourne

Concurrent
Session 1
Concurrent
Session 2
Concurrent
Session 3
Concurrent
Session 4
Concurrent
Session 05
Room Carillo Gantner Theatre
Sidney Myer Asia Centre
Yasuko Hiraoka Myer Room
Sidney Myer Asia Centre
Room 225
Alice Hoy Building
Room 330
Alice Hoy Building
Room 242
Alice Hoy Building
Students as Partners Students as Partners New ways of working in partnership Successful and sustainable partnerships Workshops & refereed papers
Session Chair Dr Christie White Karen Davis Caroline Spotswood Kim-Jane Turudia Colin Clark
1030 – 1100

RESPECT: A Proactive and Data Based Approach to Community Values

Laura Burge & Vincent Wilson

PRESENTATION PDF

Belonging in Partnership: staff and students working in partnership to create belonging in informal learning environments

Heather Aguilar

Partnering with educators to recognise and respond to students in distress: Taking a systems approach to staff capability building

Vanna Garrick

PRESENTATION PDF

How Can Universities Encourage Self-Disclosure by Equity Students? 

Dr Colin Clark &
Rita Kusevskis-Hayes

PRESENTATION PDF

Supporting Students with Entrepreneurial Career Interests: A Collaborative Approach

Angela Harrow

1105 – 1135

Using Design to Generate Change: Harnessing the Student Voice to Prevent Sexual Assault and Sexual Harassment  

Domenic Svejkar, Kate Elton & Catharine Pruscino

Let’s Talk – Why Student Partnership Matters!

Dr Rina Daluz &
Daniela Sbrizzi

Outside-in.  The benefits of working with external organisations, using the relationship between the University of Melbourne and Bupa as a case study

Daniel Persaud

Unpacking the HOCS Survey 2018

Jeremy Cass &
Annie Andrews

PRESENTATION PDF

Responding to retention challenges through Indigenous First Year Engagement

Eliza Kitchener & Emily Sutton

PRESENTATION PDF

1140 – 1210

Safer communities 2015-2018: Three years of initiatives to prevent and respond to sexual assault and harassment at the University Sydney

Amber Colhoun

PRESENTATION PDF

Student Lifecycle Program: Connecting with International Students on the Academic Progression Register

Lakia Turner

PRESENTATION PDF

Let’s Agree to Disagree – When partnership is in conflict

Gemma Skipper

PRESENTATION PDF

45 minute presentation

Partnering for postgraduate research student mental wellbeing: The Write Smarter, Feel Better experience 

Melanie Carew, Megan Dench,Simon Laws & Karra Harrington

PRESENTATION PDF

Institution-Wide Partnerships to Enhance Student Service Quality

Dr Jane Skalicky & Stephanie Taylor

PRESENTATION PDF

1215 – 1245

The peak of partnerships: UA and CAPA working together to improve campus safety

Dr Renee Hamilton & Natasha Abrahams

‘The English Patient’

Authentic Partnerships for Quality Outcomes; Designing Student Friendly Services in Partnership, in UK Primary Care

Dr Dominique Thompson

PRESENTATION PDF

Partnering for Impact: realising value through third party solutions

Mark Young

1245 – 1345

Lunch & Exhibition

Ground Floor, Sidney Myer Asia Centre, University of Melbourne

Plenary Session

Carrillo Gantner Theatre, Sidney Myer Centre

1345 – 1445

Student Panel Session

Whats in a name: Partners, Customers or Students?

The student panel will discuss their experiences, referencing examples of partnership work that went well and what didn’t go so well, and how we can make improvements for the future.

Student Panel Session | Facilitated by Daniel Persaud & Orania Tokatlidis

Panellists:

  • Anthony McClaran, Tertiary Education Quality and Standards Agency
  • Dr Meegan Hall, Victoria University of Wellington
  • Priyanka Roy, Victoria University of Wellington
  • Asha Sara, USC Fraser Coast
  • Katelyn Jones, LaTrobe Univeristy
  • Jesse Munzel, LaTrobe University
  • Alaina Vaisey, University of Melbourne
Concurrent
Session 6
Concurrent
Session 7
Concurrent
Session 8
Concurrent
Session 9
Concurrent
Session 10
Room Carillo Gantner Theatre
Sidney Myer Asia Centre
Yasuko Hiraoka Myer Room
Sidney Myer Asia Centre
Room 225
Alice Hoy Building
Room 330
Alice Hoy Building
Room 113 & 114
Sidney Myer Asia Centre
Students as Partners Students as Partners New ways of working in partnership Successful and sustainable partnerships One on One Conversations
Session Chair Jordi Austin Anne-Marie Parsons Daniel Persaud Orania Tokatlidis
1450 – 1505

A Model to Co-Create Persona Based Tools to Improve the Student Experience  

Logandran Balavijendran &
Sandie Tsan

PRESENTATION PDF

How Do You Know You’re Getting It Right?: Implementing an authentic student partnership program, getting the people right, and managing uncomfortable emotions  

Dr Ben Chandler &
Emily Hack

Partnering with student organisations to achieve successful student representation and engagement: presentation and facilitated panel discussion  

Emily De Rango

PRESENTATION PDF

Applying Design Thinking principles to develop meaningful engagements with ākonga Māori  

Jamie Hape

Session 1

Book a one on one conversation with our keynote speakers, Dr Meegan Hall or James Dodkins to exchange ideas and extend your thinking

Pre-bookings required – bookings will be done via the Conference App
1505 – 1520

Session 2

Book a one on one conversation with our keynote speakers, Dr Meegan Hall or James Dodkins to exchange ideas and extend your thinking

Pre-bookings required – bookings will be done via the Conference App
1520 – 1535

Session 3

Book a one on one conversation with our keynote speakers, Dr Meegan Hall or James Dodkins to exchange ideas and extend your thinking

Pre-bookings required – bookings will be done via the Conference App
1535 – 1605

Afternoon Tea & Exhibition

Ground Floor, Sidney Myer Asia Centre, University of Melbourne

Concurrent
Session 11
Concurrent
Session 12
Concurrent
Session 13
Concurrent Session 14
Room Carillo Gantner Theatre
Sidney Myer Asia Centre
Yasuko Hiraoka Myer Room
Sidney Myer Asia Centre
Room 225
Alice Hoy Building
Room 113 & 114
Sidney Myer Asia Centre
Students as Partners Students as Partners New ways of working in partnership Workshops
Session Chair Anne-Marie Parsons Karen Davis Mark Young
1605 – 1620

The Students’ Association: An Authentic Partner Enabling Student Success At and Beyond University

Ulisses De Souza Pereira Dias &
Craig Black

Fingers on the Pulse: A Narrative-based Approach to Student Partnerships

George Greig &
Aisha Hancox

PRESENTATION PDF

Success Planning at Victoria University – A co-designed program that sets students up for success 

Leon Kerr

Session 4

Book a one on one conversation with our keynote speakers, Dr Meegan Hall or James Dodkins to exchange ideas and extend your thinking

Pre-bookings required – bookings will be done via the Conference App
1620 – 1635

Session 5

Book a one on one conversation with our keynote speakers, Dr Meegan Hall or James Dodkins to exchange ideas and extend your thinking

Pre-bookings required – bookings will be done via the Conference App
1640 – 1655

Financial Inclusion Action Planning – From Development to Implementation 

Sarah Shores

PRESENTATION PDF

“Motivated for Glory”: Partnering for student success in starting a first year at Melbourne 

Dr Catherine Mann, Ben Henry & Hannah Steel

Co-Facilitating an LGBTIQA+ Support Group with Student Queer Peers 

Davina Morley

Session 6

Book a one on one conversation with our keynote speakers, Dr Meegan Hall or James Dodkins to exchange ideas and extend your thinking

Pre-bookings required – bookings will be done via the Conference App
1655 – 1710

Session 7

Book a one on one conversation with our keynote speakers, Dr Meegan Hall or James Dodkins to exchange ideas and extend your thinking

Pre-bookings required – bookings will be done via the Conference App
Day 1 Close
1715 – 1900

ANZSSA National Advisory Council meeting

Room 115 – Sidney Myer Asia Centre

1730 – 1900

RMIT University Tour – Fully Booked

A tour of the RMIT Connect physical space, service design and service platform will be held on Monday evening following the days sessions.  The tour will look at the evolution of the service model at RMIT over the last two years and planned future direction.

Places are limited and bookings are essential – please click here to register.
This tour is now fully booked, if you wish to join a waitlist please contact mail@conferencedesign.com.au 

Tuesday 4 December 2018

0800 – 1700

Registration

Ground Floor, Sidney Myer Asia Centre, University of Melbourne

Plenary Session

Carrillo Gantner Theatre Sidney Myer Centre

Session Chair Karen Davis & Priyanka Roy
0900 – 0915 Welcome to Day 2
0915 – 1000

Whai Whakaaro: An Indigenous Perspective on Authentic Partnerships

Dr Meegan Hall

1000 – 1045

Engaging students in addressing sexual assault in universities – just tokenistic diplomacy?

Panel discussion regarding the authentic inclusion of students when designing programs to eliminate sexual assault and sexual harassment from university communities.

Panel Session | Facilitated by Dr Christie White, University of Southern Queensland

Panel members:

  • Renee Hamilton, Universities Australia
  • Jodie Zada, Flinders University
  • Jordi Austin, University of Sydney
1045 – 1115

Morning Tea & Exhibition

Ground Floor, Sidney Myer Asia Centre, University of Melbourne

Concurrent Session 15 Concurrent
Session 16
Concurrent
Session 17
Concurrent
Session 18
Room Carillo Gantner Theatre
Sidney Myer Asia Centre
Yasuko Hiraoka Myer Room
Sidney Myer Asia Centre
Room 225
Alice Hoy Building
Room 330
Alice Hoy Building
Students as Partners Students as partners (wellbeing) Successful and sustainable partnerships Indigenous
Session Chair Gemma Skipper Dr Christie White Jordi Austin Kim-Jane Turudia
1115 – 1145

Niu Leaders of 90Oceania: Paddling the Vaka on the journey to success

Jenny Taotua

PRESENTATION PDF

 

Students’ Voices Drive Online Counselling Framework

Julie McKenzie &
Russell Campbell

PRESENTATION PDF

 

Co-curricular programs for student success at UNSW

Jessica Luquin

PRESENTATION PDF

Pacific Parents Participating And Supporting The Journey To Graduation

Aaron Nonoa

1150 – 1205

Student life & wellbeing framework

Yvonne Rolley

 

Finding common ground: Strengthening communication with students through authentic, collaborative working relationships

Karen Davis & Kristina Keogh

PRESENTATION PDF

1205 – 1220

The Student Voice: Moving from a Whisper to a Resonant Voice – A Community of Practice Approach

Dawn Jones &
Dr Isabella Ofner

1225 – 1255

When the desire for Perfection gets in the way of progress: Helping students let go of Perfectionism

Dr Emma Kerr

PRESENTATION PDF

La Trobe Student Insights powered by Technology Partnership

Mark Young

1300 – 1435

Lunch & Exhibition

Ground Floor, Sidney Myer Asia Centre, University of Melbourne

1315 – 1435

Australian & New Zealand Student Services Association Annual General Meeting

All members welcome

Yasuko Hiraoka Myer Room – Sidney Myer Asia Centre

1435 – 1605 Professional
Focus Group
Higher Education Health Providers

Professional Focus Group

Student Advisors 

Professional Focus Group

Counselling

Professional Focus Group

First year experience and peer mentoring 

Professional Focus Group

Indigenous

Professional Focus Group

Clubs and societies 

Room Room 225
Alice Hoy Building
Room 242
Alice Hoy Building
Room 309
Alice Hoy Building
Room 330
Alice Hoy Building
Room 333
Alice Hoy Building
Yasuko Hiraoka Myer Room
Sidney Myer Asia Centre
Session Chair Kim-Jane Turudia Stuart Martin Jeremy Cass Vandana Minhas Taneja Marie Cocker & Caroline Spotswood Gemma Skipper
1435 – 1605

The Higher Education Health Providers Professional Focus Group  would like to invite you to join us to discuss hot topics around supporting students health and wellbeing, the PFG is interested in hearing from others about innovations, challenges and ideas as the landscape of health and wellbeing changes.  University health and wellbeing services play a key role in student satisfaction, retention and employability but maintaining service delivery can be challenging with increasing demand for technology driven service delivery, funding challenges, compliance and regulatory requirements.

Please come along and join in the conversation, if you have any topics or ideas please email kim-jane.turudia@deakin.edu.au I will collate and use to lead the discussion, look forward to seeing you there.

The Student Advisors Professional Advisors Focus Group, which is made of staff who work in the following specialist areas: Student Welfare, Housing Officers, finance literacy, International Student Advisors, Centrelink and other non-administrative focused staff, would like to invites you to join us for a conversation on just what is it we do for students and what are the challenges we face in doing our work with students? This is a two-way conversation, so we would love to hear what insights and suggestion you might have for us as a Professional Focus Group.

The session will also encompass the opportunity to have a discussion on how can we better reach out and communication with each with the aid of technology with the aim of developing a Community of Practice (CoP).

We, if time permits would like to have a discussion of the ANZSSA Quality Standards for Student Advisors document.

Please feel free to contact me either by phone on 04 04 05 46 48 or email stuart.martin@vu.ed.au if you would like to assist with this session or have any questions or suggestions.

The professional focus group for Counselling provides an excellent opportunity for both heads of service and counsellors representing their counselling services to meet to discuss and highlight the great work being done across the sector. The forum provides an opportunity to discuss current and emerging trends, the challenges facing student services and the impact this may be having on post-secondary education counselling services.

First year experience and peer mentoring professional focus group is an excellent forum that discusses the challenges and issues faced by professional staff who are responsible for first year experience, and peer mentoring programmes within their institutions. This forum allows you an opportunity to discuss the topics related to transition, retention and success with your colleagues. We will also look into latest trends across the sector related to peer mentoring, and the impact that it can have on students

If you have any other ideas or suggestions around what you would like to see in this forum, please email v.minhas-taneja@auckland.ac.nz

Professional focus group for individuals interested in promoting culturally safe and respectful university communities. This professional focus group session will start with panel discussion on successful student association/University partnerships from a variety of perspectives (institution, student associations etc) and follow with the opportunity to discuss common challenges. If you have any questions for the panel or further ideas please contact Gemma Skipper, g.skipper@auckland.ac.nz.
Free time prior to the conference dinner
1900 – late

Conference Dinner – be a good sport!

River’s Edge Events
Level 1, 18/38 Siddeley St, Melbourne

Coaches will depart from Rydges on Swanston at 1830 and return at the end of the evening.

Melbourne is the sporting capital of Australia, let’s embrace this by being a Good Sport!
Come dressed as your favourite sporting person, in your footy colours or dressed for a day at the races……no sports are off limits and a prize will be awarded for the best dressed!

Wednesday 5 December 2018

0830 – 1300

Registration

Ground Floor, Sidney Myer Asia Centre, University of Melbourne

Plenary Session

Carrillo Gantner Theatre, Sidney Myer Centre

Session Chair Mark Young
0930 – 0945 Welcome to Day 3
0945 – 1045

Does student-staff co-creation have a place in higher education?

In conversation with Mollie Dollinger, LaTrobe University

1045 – 1115

Morning Tea & Exhibition

Ground Floor, Sidney Myer Asia Centre, University of Melbourne

Concurrent Session 23 Concurrent Session 24 Concurrent Session 25 Concurrent Session 26 Concurrent Session 27
Room Carillo Gantner Theatre
Sidney Myer Asia Centre
Yasuko Hiraoka Myer Room
Sidney Myer Asia Centre
Room 225
Alice Hoy Building
Room 330
Alice Hoy Building
Room 242
Alice Hoy Building
Students as Partners Students as Partners Students as partners (wellbeing) Successful and sustainable partnerships Indigenous
Session Chair Gemma Skipper Mark Young Dr Christie White Karen Davis Caroline Spotswood
1115 – 1145

Peer mentoring with students on the Autism Spectrum

Colin Clark &
Debbie Hindle

PRESENTATION PDF

VIDEO

Mandated Assessment and Treatment

Dr Sean Murray

PRESENTATION PDF

Partnership with Students For a Whole of School Approach to Wellbeing

Judith Marychurch

PRESENTATION PDF

Increasing student’s financial literacy by implementing a third party e-learning platform

Amanda Fraser

PRESENTATION PDF

1150 – 1205

Transition to university: students know best

Debora Jane Lee

PRESENTATION PDF

“Students wouldn’t want that”. How adopting a new approach to understanding the student experience through a Human Centred Design lens has enabled a greater understanding of need at the University of Melbourne

Daniel Persaud

What Enabled and Disabled First-year Pacific Student Achievement at University?

Alapasita Teu

1205 – 1220

Improving student recruitment, retention and well-being through a strategic partnership; a digital solution to improve financial capabilities for students

Danielle Coe

Co-Creating a Sustainable Student-University Relationship for Social Impact

Domenic Svejkar, Kate Elton & Catharine Pruscino

 

1225 – 1240

Ambassadors, leaders, advisors, mentors – consolidating peer support programs for a connected approach to student transition

Chris Watson

Towards a Co-Designed Health Promoting University

Orania Tokatlidis & Olympia Sarris

PRESENTATION PDF

Authentic partnerships for quality outcomes: a view from the Pacific

Rebekah Williams,
Tim Baice & Elisabeth Kumaran

PRESENTATION PDF

1240 – 1255
1300 – 1330

Closing Session

Carrillo Gantner Theatre, Sidney Myer Centre

Conference Close 

Dr Christie White, ANZSSA President

1330 – 1400

Farewell Lunch

Ground Floor, Sidney Myer Asia Centre, University of Melbourne

ABOUT THE ASSOCIATION

The Australian and New Zealand Student Services Association Inc. (ANZSSA) is a professional association for people with an interest in the role of support services in post secondary education. We are focused on: The quality of the student experience Supporting and empowering students to achieve their educational and life goals Enhancing student wellbeing and development Improving student success and persistence Providing outreach to students at-risk Raising institutional student retention rates For more information, please visit the ANZSSA website at anzssa.com.

Conference Managers

Please contact the team at Conference Design with any questions regarding the conference.

Photo Credits: Visit Victoria