The program overview below is provisional and will be updated as planning proceeds. Please check this page regularly.

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Sunday 2 December 2018

	Pre-Conference Workshops Workshops are an additional cost and are not included in the conference registration fee.
0930 – 1100	Workshop Registration Sidney Myer Asia Centre, University of Melbourne
	Room 242 – Alice Hoy Building	Room 226 – Alice Hoy Building
1100 – 1230	Kulumun Ako: Working with Indigenous students Meegan Hall, Victoria University of Wellington This workshop is designed for anyone who wants to develop their own cultural competence, or the cultural competence of their work team, to better engage with Indigenous students. It offers participants an opportunity to learn about Indigenous students in higher education and explore the meaning and importance of relevant Indigenous terms and concepts. Drawing on the ZePA model for language revitalisation (Higgins & Rewi 2014), participants will be invited to reflect on their own capacity and approach for working with Indigenous students. They will then develop a customised, research-based plan for increased engagement with Indigenous students at their institution. Participants will also consider some of the obstacles they may face, and identify effective strategies to mitigate them.	Successful Customer Outcomes: Understanding your students real needs and successful outcomes James Dodkins, ROCKSTAR CX Understand your students as people, not statistics. Understand students positive and negative perceptions of your organisation and your service Understand the bigger picture for customers Understand the true start and end points of their journey Understand ‘needs’ instead of ‘wants’ Re-define the ‘business you are in’ *Articulate a ‘Successful Customer Outcome’ that becomes a micro mission statement for an experience, product or service
1230 – 1330	Lunch Alice Hoy Foyer, University of Melbourne
1330 – 1500	Workshop 1 continued….. Kulumun Ako: Working with Indigenous students Meegan Hall, Victoria University of Wellington	Workshop 2 continued…. ‘Rules For Rockstars’ James Dodkins, ROCKSTAR CX
1300 – 1700	Conference Registration Sidney Myer Asia Centre, University of Melbourne
1730 – 1930	Welcome Reception Transit Rooftop Bar Level 2, Transport Hotel, Federation Square, Swanston St & Flinders St Melbourne Registration will also be available at the Welcome Reception
	Remainder of evening at leisure

Monday 3 December 2018

0730 – 1700	Registration Ground Floor, Sidney Myer Asia Centre, University of Melbourne
	Opening Plenary Session Carrillo Gantner Theatre, Sidney Myer Centre
Session Chair	Orania Tokatlidis & Asha Sara
0845 – 0850	Welcome Daniel Persaud & Orania Tokatlidis
0850 – 0900	Welcome to Country Aunty Diane Kerr, Wurundjeri Elder
0900 – 0910	Official Conference Opening Professor Richard James, Deputy Vice-Chancellor, University of Melbourne
0910 – 0915	Presidents Address Dr Christie White, President, Australian & New Zealand Student Services Association Inc
0915 – 1000	‘Rules For Rockstars’ James Dodkins, ROCKSTAR CX
1000 – 1030	Morning Tea & Exhibition Ground Floor, Sidney Myer Asia Centre, University of Melbourne
	Concurrent Session 1	Concurrent Session 2	Concurrent Session 3	Concurrent Session 4	Concurrent Session 05
Room	Carillo Gantner Theatre Sidney Myer Asia Centre	Yasuko Hiraoka Myer Room Sidney Myer Asia Centre	Room 225 Alice Hoy Building	Room 330 Alice Hoy Building	Room 242 Alice Hoy Building
	Students as Partners	Students as Partners	New ways of working in partnership	Successful and sustainable partnerships	Workshops & refereed papers
Session Chair	Dr Christie White	Karen Davis	Caroline Spotswood	Kim-Jane Turudia	Colin Clark
1030 – 1100	RESPECT: A Proactive and Data Based Approach to Community Values Laura Burge & Vincent Wilson PRESENTATION PDF	Belonging in Partnership: staff and students working in partnership to create belonging in informal learning environments Heather Aguilar	Partnering with educators to recognise and respond to students in distress: Taking a systems approach to staff capability building Vanna Garrick PRESENTATION PDF	How Can Universities Encourage Self-Disclosure by Equity Students? Dr Colin Clark & Rita Kusevskis-Hayes PRESENTATION PDF	Supporting Students with Entrepreneurial Career Interests: A Collaborative Approach Angela Harrow
1105 – 1135	Using Design to Generate Change: Harnessing the Student Voice to Prevent Sexual Assault and Sexual Harassment Domenic Svejkar, Kate Elton & Catharine Pruscino	Let’s Talk – Why Student Partnership Matters! Dr Rina Daluz & Daniela Sbrizzi	Outside-in. The benefits of working with external organisations, using the relationship between the University of Melbourne and Bupa as a case study Daniel Persaud	Unpacking the HOCS Survey 2018 Jeremy Cass & Annie Andrews PRESENTATION PDF	Responding to retention challenges through Indigenous First Year Engagement Eliza Kitchener & Emily Sutton PRESENTATION PDF
1140 – 1210	Safer communities 2015-2018: Three years of initiatives to prevent and respond to sexual assault and harassment at the University Sydney Amber Colhoun PRESENTATION PDF	Student Lifecycle Program: Connecting with International Students on the Academic Progression Register Lakia Turner PRESENTATION PDF	Let’s Agree to Disagree – When partnership is in conflict Gemma Skipper PRESENTATION PDF	45 minute presentation Partnering for postgraduate research student mental wellbeing: The Write Smarter, Feel Better experience Melanie Carew, Megan Dench,Simon Laws & Karra Harrington PRESENTATION PDF	Institution-Wide Partnerships to Enhance Student Service Quality Dr Jane Skalicky & Stephanie Taylor PRESENTATION PDF
1215 – 1245	The peak of partnerships: UA and CAPA working together to improve campus safety Dr Renee Hamilton & Natasha Abrahams		‘The English Patient’ Authentic Partnerships for Quality Outcomes; Designing Student Friendly Services in Partnership, in UK Primary Care Dr Dominique Thompson PRESENTATION PDF		Partnering for Impact: realising value through third party solutions Mark Young
1245 – 1345	Lunch & Exhibition Ground Floor, Sidney Myer Asia Centre, University of Melbourne
	Plenary Session Carrillo Gantner Theatre, Sidney Myer Centre
1345 – 1445	Student Panel Session *Whats in a name: Partners, Customers or Students?* The student panel will discuss their experiences, referencing examples of partnership work that went well and what didn’t go so well, and how we can make improvements for the future. Student Panel Session \| Facilitated by Daniel Persaud & Orania Tokatlidis Panellists: Anthony McClaran, Tertiary Education Quality and Standards Agency Dr Meegan Hall, Victoria University of Wellington Priyanka Roy, Victoria University of Wellington Asha Sara, USC Fraser Coast Katelyn Jones, LaTrobe Univeristy Jesse Munzel, LaTrobe University Alaina Vaisey, University of Melbourne
	Concurrent Session 6	Concurrent Session 7	Concurrent Session 8	Concurrent Session 9	Concurrent Session 10
Room	Carillo Gantner Theatre Sidney Myer Asia Centre	Yasuko Hiraoka Myer Room Sidney Myer Asia Centre	Room 225 Alice Hoy Building	Room 330 Alice Hoy Building	Room 113 & 114 Sidney Myer Asia Centre
	Students as Partners	Students as Partners	New ways of working in partnership	Successful and sustainable partnerships	One on One Conversations
Session Chair	Jordi Austin	Anne-Marie Parsons	Daniel Persaud	Orania Tokatlidis
1450 – 1505	A Model to Co-Create Persona Based Tools to Improve the Student Experience Logandran Balavijendran & Sandie Tsan PRESENTATION PDF	How Do You Know You’re Getting It Right?: Implementing an authentic student partnership program, getting the people right, and managing uncomfortable emotions Dr Ben Chandler & Emily Hack	Partnering with student organisations to achieve successful student representation and engagement: presentation and facilitated panel discussion Emily De Rango PRESENTATION PDF	Applying Design Thinking principles to develop meaningful engagements with ākonga Māori Jamie Hape	Session 1 Book a one on one conversation with our keynote speakers, Dr Meegan Hall or James Dodkins to exchange ideas and extend your thinking Pre-bookings required – bookings will be done via the Conference App
1505 – 1520					Session 2 Book a one on one conversation with our keynote speakers, Dr Meegan Hall or James Dodkins to exchange ideas and extend your thinking Pre-bookings required – bookings will be done via the Conference App
1520 – 1535					Session 3 Book a one on one conversation with our keynote speakers, Dr Meegan Hall or James Dodkins to exchange ideas and extend your thinking Pre-bookings required – bookings will be done via the Conference App
1535 – 1605	Afternoon Tea & Exhibition Ground Floor, Sidney Myer Asia Centre, University of Melbourne
	Concurrent Session 11	Concurrent Session 12	Concurrent Session 13	Concurrent Session 14
Room	Carillo Gantner Theatre Sidney Myer Asia Centre	Yasuko Hiraoka Myer Room Sidney Myer Asia Centre	Room 225 Alice Hoy Building	Room 113 & 114 Sidney Myer Asia Centre
	Students as Partners	Students as Partners	New ways of working in partnership	Workshops
Session Chair	Anne-Marie Parsons	Karen Davis	Mark Young
1605 – 1620	The Students’ Association: An Authentic Partner Enabling Student Success At and Beyond University Ulisses De Souza Pereira Dias & Craig Black	Fingers on the Pulse: A Narrative-based Approach to Student Partnerships George Greig & Aisha Hancox PRESENTATION PDF	Success Planning at Victoria University – A co-designed program that sets students up for success Leon Kerr	Session 4 Book a one on one conversation with our keynote speakers, Dr Meegan Hall or James Dodkins to exchange ideas and extend your thinking Pre-bookings required – bookings will be done via the Conference App
1620 – 1635				Session 5 Book a one on one conversation with our keynote speakers, Dr Meegan Hall or James Dodkins to exchange ideas and extend your thinking Pre-bookings required – bookings will be done via the Conference App
1640 – 1655	Financial Inclusion Action Planning – From Development to Implementation Sarah Shores PRESENTATION PDF	“Motivated for Glory”: Partnering for student success in starting a first year at Melbourne Dr Catherine Mann, Ben Henry & Hannah Steel	Co-Facilitating an LGBTIQA+ Support Group with Student Queer Peers Davina Morley	Session 6 Book a one on one conversation with our keynote speakers, Dr Meegan Hall or James Dodkins to exchange ideas and extend your thinking Pre-bookings required – bookings will be done via the Conference App
1655 – 1710				Session 7 Book a one on one conversation with our keynote speakers, Dr Meegan Hall or James Dodkins to exchange ideas and extend your thinking Pre-bookings required – bookings will be done via the Conference App
	Day 1 Close
1715 – 1900	ANZSSA National Advisory Council meeting Room 115 – Sidney Myer Asia Centre
1730 – 1900	RMIT University Tour – Fully Booked A tour of the RMIT Connect physical space, service design and service platform will be held on Monday evening following the days sessions. The tour will look at the evolution of the service model at RMIT over the last two years and planned future direction. Places are limited and bookings are essential – please click here to register. This tour is now fully booked, if you wish to join a waitlist please contact mail@conferencedesign.com.au

Tuesday 4 December 2018

0800 – 1700	Registration Ground Floor, Sidney Myer Asia Centre, University of Melbourne
	Plenary Session Carrillo Gantner Theatre Sidney Myer Centre
Session Chair	Karen Davis & Priyanka Roy
0900 – 0915	Welcome to Day 2
0915 – 1000	Whai Whakaaro: An Indigenous Perspective on Authentic Partnerships Dr Meegan Hall
1000 – 1045	Engaging students in addressing sexual assault in universities – just tokenistic diplomacy? Panel discussion regarding the authentic inclusion of students when designing programs to eliminate sexual assault and sexual harassment from university communities. Panel Session \| Facilitated by Dr Christie White, University of Southern Queensland Panel members: Renee Hamilton, Universities Australia Jodie Zada, Flinders University Jordi Austin, University of Sydney
1045 – 1115	Morning Tea & Exhibition Ground Floor, Sidney Myer Asia Centre, University of Melbourne
	Concurrent Session 15	Concurrent Session 16	Concurrent Session 17	Concurrent Session 18
Room	Carillo Gantner Theatre Sidney Myer Asia Centre	Yasuko Hiraoka Myer Room Sidney Myer Asia Centre	Room 225 Alice Hoy Building	Room 330 Alice Hoy Building
	Students as Partners	Students as partners (wellbeing)	Successful and sustainable partnerships	Indigenous
Session Chair	Gemma Skipper	Dr Christie White	Jordi Austin	Kim-Jane Turudia
1115 – 1145	Niu Leaders of 90Oceania: Paddling the Vaka on the journey to success Jenny Taotua PRESENTATION PDF	Students’ Voices Drive Online Counselling Framework Julie McKenzie & Russell Campbell PRESENTATION PDF	Co-curricular programs for student success at UNSW Jessica Luquin PRESENTATION PDF	Pacific Parents Participating And Supporting The Journey To Graduation Aaron Nonoa
1150 – 1205		Student life & wellbeing framework Yvonne Rolley	Finding common ground: Strengthening communication with students through authentic, collaborative working relationships Karen Davis & Kristina Keogh PRESENTATION PDF
1205 – 1220	The Student Voice: Moving from a Whisper to a Resonant Voice – A Community of Practice Approach Dawn Jones & Dr Isabella Ofner	Student life & wellbeing framework Yvonne Rolley
1225 – 1255		When the desire for Perfection gets in the way of progress: Helping students let go of Perfectionism Dr Emma Kerr PRESENTATION PDF	La Trobe Student Insights powered by Technology Partnership Mark Young
1300 – 1435	Lunch & Exhibition Ground Floor, Sidney Myer Asia Centre, University of Melbourne
1315 – 1435	Australian & New Zealand Student Services Association Annual General Meeting All members welcome Yasuko Hiraoka Myer Room – Sidney Myer Asia Centre

1435 – 1605	Professional Focus GroupHigher Education Health Providers	Professional Focus Group Student Advisors	Professional Focus Group Counselling	Professional Focus Group First year experience and peer mentoring	Professional Focus Group Indigenous	Professional Focus Group Clubs and societies
Room	Room 225 Alice Hoy Building	Room 242 Alice Hoy Building	Room 309 Alice Hoy Building	Room 330 Alice Hoy Building	Room 333 Alice Hoy Building	Yasuko Hiraoka Myer Room Sidney Myer Asia Centre
Session Chair	Kim-Jane Turudia	Stuart Martin	Jeremy Cass	Vandana Minhas Taneja	Marie Cocker & Caroline Spotswood	Gemma Skipper
1435 – 1605	The Higher Education Health Providers Professional Focus Group would like to invite you to join us to discuss hot topics around supporting students health and wellbeing, the PFG is interested in hearing from others about innovations, challenges and ideas as the landscape of health and wellbeing changes. University health and wellbeing services play a key role in student satisfaction, retention and employability but maintaining service delivery can be challenging with increasing demand for technology driven service delivery, funding challenges, compliance and regulatory requirements. Please come along and join in the conversation, if you have any topics or ideas please email kim-jane.turudia@deakin.edu.au I will collate and use to lead the discussion, look forward to seeing you there.	The Student Advisors Professional Advisors Focus Group, which is made of staff who work in the following specialist areas: Student Welfare, Housing Officers, finance literacy, International Student Advisors, Centrelink and other non-administrative focused staff, would like to invites you to join us for a conversation on just what is it we do for students and what are the challenges we face in doing our work with students? This is a two-way conversation, so we would love to hear what insights and suggestion you might have for us as a Professional Focus Group. The session will also encompass the opportunity to have a discussion on how can we better reach out and communication with each with the aid of technology with the aim of developing a Community of Practice (CoP). We, if time permits would like to have a discussion of the ANZSSA Quality Standards for Student Advisors document. Please feel free to contact me either by phone on 04 04 05 46 48 or email stuart.martin@vu.ed.au if you would like to assist with this session or have any questions or suggestions.	The professional focus group for Counselling provides an excellent opportunity for both heads of service and counsellors representing their counselling services to meet to discuss and highlight the great work being done across the sector. The forum provides an opportunity to discuss current and emerging trends, the challenges facing student services and the impact this may be having on post-secondary education counselling services.	First year experience and peer mentoring professional focus group is an excellent forum that discusses the challenges and issues faced by professional staff who are responsible for first year experience, and peer mentoring programmes within their institutions. This forum allows you an opportunity to discuss the topics related to transition, retention and success with your colleagues. We will also look into latest trends across the sector related to peer mentoring, and the impact that it can have on students If you have any other ideas or suggestions around what you would like to see in this forum, please email v.minhas-taneja@auckland.ac.nz	Professional focus group for individuals interested in promoting culturally safe and respectful university communities.	This professional focus group session will start with panel discussion on successful student association/University partnerships from a variety of perspectives (institution, student associations etc) and follow with the opportunity to discuss common challenges. If you have any questions for the panel or further ideas please contact Gemma Skipper, g.skipper@auckland.ac.nz.
	Free time prior to the conference dinner
1900 – late	Conference Dinner – be a good sport! River’s Edge Events Level 1, 18/38 Siddeley St, Melbourne Coaches will depart from Rydges on Swanston at 1830 and return at the end of the evening. Melbourne is the sporting capital of Australia, let’s embrace this by being a Good Sport! Come dressed as your favourite sporting person, in your footy colours or dressed for a day at the races……no sports are off limits and a prize will be awarded for the best dressed!

Wednesday 5 December 2018

0830 – 1300	Registration Ground Floor, Sidney Myer Asia Centre, University of Melbourne
	Plenary Session Carrillo Gantner Theatre, Sidney Myer Centre
Session Chair	Mark Young
0930 – 0945	Welcome to Day 3
0945 – 1045	Does student-staff co-creation have a place in higher education? In conversation with Mollie Dollinger, LaTrobe University
1045 – 1115	Morning Tea & Exhibition Ground Floor, Sidney Myer Asia Centre, University of Melbourne
	Concurrent Session 23	Concurrent Session 24	Concurrent Session 25	Concurrent Session 26	Concurrent Session 27
Room	Carillo Gantner Theatre Sidney Myer Asia Centre	Yasuko Hiraoka Myer Room Sidney Myer Asia Centre	Room 225 Alice Hoy Building	Room 330 Alice Hoy Building	Room 242 Alice Hoy Building
	Students as Partners	Students as Partners	Students as partners (wellbeing)	Successful and sustainable partnerships	Indigenous
Session Chair	Gemma Skipper	Mark Young	Dr Christie White	Karen Davis	Caroline Spotswood
1115 – 1145	Peer mentoring with students on the Autism Spectrum Colin Clark & Debbie Hindle PRESENTATION PDF VIDEO	Mandated Assessment and Treatment Dr Sean Murray PRESENTATION PDF	Partnership with Students For a Whole of School Approach to Wellbeing Judith Marychurch PRESENTATION PDF	Increasing student’s financial literacy by implementing a third party e-learning platform Amanda Fraser PRESENTATION PDF
1150 – 1205	Transition to university: students know best Debora Jane Lee PRESENTATION PDF		“Students wouldn’t want that”. How adopting a new approach to understanding the student experience through a Human Centred Design lens has enabled a greater understanding of need at the University of Melbourne Daniel Persaud		What Enabled and Disabled First-year Pacific Student Achievement at University? Alapasita Teu
1205 – 1220		Improving student recruitment, retention and well-being through a strategic partnership; a digital solution to improve financial capabilities for students Danielle Coe		Co-Creating a Sustainable Student-University Relationship for Social Impact Domenic Svejkar, Kate Elton & Catharine Pruscino
1225 – 1240	Ambassadors, leaders, advisors, mentors – consolidating peer support programs for a connected approach to student transition Chris Watson		Towards a Co-Designed Health Promoting University Orania Tokatlidis & Olympia Sarris PRESENTATION PDF		Authentic partnerships for quality outcomes: a view from the Pacific Rebekah Williams, Tim Baice & Elisabeth Kumaran PRESENTATION PDF
1240 – 1255
1300 – 1330	Closing Session Carrillo Gantner Theatre, Sidney Myer Centre
	Conference Close Dr Christie White, ANZSSA President
1330 – 1400	Farewell Lunch Ground Floor, Sidney Myer Asia Centre, University of Melbourne

Sunday 2 December 2018

Registration will also be available at the Welcome Reception

Monday 3 December 2018

Pre-bookings required – bookings will be done via the Conference App

Pre-bookings required – bookings will be done via the Conference App

Pre-bookings required – bookings will be done via the Conference App

Pre-bookings required – bookings will be done via the Conference App

Pre-bookings required – bookings will be done via the Conference App

Pre-bookings required – bookings will be done via the Conference App

Pre-bookings required – bookings will be done via the Conference App

Tuesday 4 December 2018

Melbourne is the sporting capital of Australia, let’s embrace this by being a Good Sport! Come dressed as your favourite sporting person, in your footy colours or dressed for a day at the races……no sports are off limits and a prize will be awarded for the best dressed!

Wednesday 5 December 2018

Melbourne is the sporting capital of Australia, let’s embrace this by being a Good Sport!
Come dressed as your favourite sporting person, in your footy colours or dressed for a day at the races……no sports are off limits and a prize will be awarded for the best dressed!