James Dodkins

James was a real-life award-winning rockstar who toured the world playing guitar in a heavy metal band. Now a customer experience trainer, consultant and author. James is on a mission to fill the world with customer experience rockstars!

Dr Mollie Dollinger
Associate Lecturer, Student Success, LaTrobe University

Mollie Dollinger is an Associate Lecturer of Student Success at La Trobe University. She holds a master degree in educational psychology from Indiana University and recently completed her PhD from The University of Melbourne. Her dissertation research investigated student-staff co-creation in higher education. Outputs from her dissertation work have spanned book chapters, conference presentations, and scholarly journal articles. In 2018 her paper, “Higher Education’s Value: In the Experience Itself” won best paper by a new researcher at the Higher Education Research and Development Society of Australasia.

Dr Meegan Hall
Assistant Vice-Chancellor (Mātauranga Māori)
Victoria University of Wellington

Meegan is from the Ngāti Ranginui tribe in the north island of New Zealand. She is Assistant Vice-Chancellor (Mātauranga Māori) at Victoria University of Wellington and provides strategic academic leadership to increase awareness of and grow engagement with Māori knowledge and people in learning, teaching and research contexts. This complements her academic development role with Victoria’s Centre for Academic Development, where she works with academic staff and teaches about Māori culturally responsive teaching and learning practices. She is a Principal Investigator for Ngā Pae o te Māramatanga, New Zealand’s Māori Centre of Research Excellence, an Executive member of the Māori Association of Social Science, an Associate Editor for the International Journal for Academic Development and on the Editorial Board for the newly established journal, SOTL in the South. Her research focuses on Indigenous people in higher education, which combines her interest in higher education learning and teaching with her disciplinary background in Māori studies and her development work with Māori academic staff and students.

Anthony McClaran
Chief Executive Officer
Tertiary Education Quality and Standards Agency

Anthony McClaran took up the position of Chief Executive Officer of the Tertiary Education Quality and Standards Agency (TEQSA) on 12 October 2015.

Before joining TEQSA, Anthony was the Chief Executive of the UK’s Quality Assurance Agency (QAA) for six years and prior to that the Chief Executive of the UK’s national agency for higher education admissions, the Universities and Colleges Admissions Service (UCAS).

A graduate in English and American Literature from the University of Kent, Anthony began his career at the University of Warwick where, among other posts, he was Admissions Officer. In 1992 he moved to the University of Hull to take up the post of Academic Registrar, with responsibility for an office which included recruitment, admissions, student records, international affairs and academic resource allocation. In 1995 he was appointed Acting Registrar and Secretary.

Anthony has served on the boards of the European Association for Quality Assurance in Higher Education (ENQA) and the International Network for Quality Assurance Agencies in Higher Education (INQAAHE), and is a member of the Advisory Council of the US Council for HE Accreditation (CHEA) International Quality Group. He sits on the steering group for the My eQuals Digital Student Data Program and is a member of the Audit Committee for the Australian Accounting Standards Board (AASB) and the Auditing and Assurance Standards Board (AUASB). Currently Anthony is a member of the Expert Panel for the National Review of Teacher Registration  He has held a number of governance roles at all levels of education and was Chair of Council and Pro-Chancellor of the University of Gloucestershire (UK) from 2007 to 2009.


The Australian and New Zealand Student Services Association Inc. (ANZSSA) is a professional association for people with an interest in the role of support services in post secondary education. We are focused on: The quality of the student experience Supporting and empowering students to achieve their educational and life goals Enhancing student wellbeing and development Improving student success and persistence Providing outreach to students at-risk Raising institutional student retention rates For more information, please visit the ANZSSA website at anzssa.com.