Financial Inclusion Action Planning – From Development to Implementation

Shores, Sarah1

1 UNSW Sydney, Student Life, Sydney, NSW 2052


In 2018 UNSW Sydney committed to a Foundation Financial Inclusion Action Plan – an agreed strategy of practical actions to be undertaken to improve financial inclusion and resilience within the university’s sphere of influence.

The innovative FIAP national program has been developed in partnership with the Australian Government, Good Shepherd Microfinance, EY and the Centre for Social Impact and is in the process of scaling up dramatically from the initial 30 Trailblazer organizations.

Explore our experience of developing and implementing our FIAP, engaging with the cross-sector Community of Practice, and the challenges and opportunities of embedding committed actions into business-as-usual activity.


Sarah Shores joined the UNSW Education Support Service as an Advisor earlier this year and is the Project Lead implementing UNSW’s Financial Inclusion Action Plan. With degrees in Philosophy, International Relations and Peace and Conflict Studies, she has a background spanning diverse sectors, linked by an interest in projects with social impact outcomes.


The Australian and New Zealand Student Services Association Inc. (ANZSSA) is a professional association for people with an interest in the role of support services in post secondary education. We are focused on: The quality of the student experience Supporting and empowering students to achieve their educational and life goals Enhancing student wellbeing and development Improving student success and persistence Providing outreach to students at-risk Raising institutional student retention rates For more information, please visit the ANZSSA website at

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Photo Credits: Visit Victoria